Privacy Policy

Effective Date: July 2, 2025
Last Updated: July 2, 2025

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information.

The following outlines our privacy policy.

Bold Cleaning YYC Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our services, including through our website, booking platforms, or other communication channels. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and service-related information when you interact with Bold Cleaning YYC Inc., including through inquiries, bookings, or browsing our website.

a. Personal Identification Information

• Full Name: To identify and communicate with you

• Email Address: For confirmations, updates, and service correspondence

• Phone Number: For scheduling, service reminders, and SMS notifications

b. Service Details

• Type of Cleaning: Residential, commercial, post-construction, Airbnb, post-event, etc.

• Property Information: Size, number of rooms, cleaning instructions, access info

• Preferences/Instructions: Notes to personalize your cleaning service

c. Payment Information

We may collect payment details to process transactions, but we do not store credit card numbers. Payments are securely processed through trusted third-party providers in compliance with industry standards.

d. Automatically Collected Information

When you interact with our website, we may collect non-personal data such as:

• IP Address

• Browser Type

• Device and OS Info

• Pages Visited

• Date/Time of Visit

• Referral Sources

This data helps improve functionality and enhance user experience.

2. How We Use Your Information

We use your information to:

a. Deliver Services

• Process bookings and provide requested cleaning services

• Send confirmations, reminders, and updates

• Communicate regarding services or support inquiries

b. Improve and Operate Our Business

• Enhance our website, services, and customer experience

• Analyze performance metrics and user feedback

c. Marketing and Communication

• Send promotional emails or SMS with your consent

• You may opt-out at any time by clicking "unsubscribe" or replying “STOP”

d. Legal Obligations

• Comply with applicable legal and regulatory requirements

• Protect against fraud or misuse

3. Sharing Your Information

We do not sell or rent your personal data. We may share information with trusted third parties as needed to deliver services, such as:

a. Service Providers

• Payment processors

• Customer communication tools (email/SMS)

• Scheduling platforms

b. Legal Compliance

• To respond to legal obligations, court orders, or government requests

c. Business Transfers

In the case of a merger, sale, or reorganization, your data may be transferred as part of business assets.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, data will be securely deleted or anonymized.

5. Your Rights

You have the right to:

• Access your personal data

• Correct or update inaccurate information

• Request deletion of your personal data (subject to legal limits)

• Withdraw consent for marketing communication

• Restrict processing in specific circumstances

To make a privacy-related request, contact us at: info@boldcleaningyyc.ca

6. Data Security

We implement reasonable security measures—including encryption and access controls—to safeguard your personal data. While we strive to protect your information, no online transmission is 100% secure.

7. International Data Transfers

Your data may be processed in Canada or in other jurisdictions where our service providers operate, in compliance with applicable privacy laws.

8. Cookies and Tracking

Our website may use cookies to improve performance and user experience. You can manage cookie preferences through your browser settings.

9. Updates to This Policy

We may update this policy from time to time. All changes will be posted on our website, and the “Last Updated” date will be revised accordingly. We encourage you to review the policy regularly.

10. Contact Us

For questions, concerns, or data requests regarding this Privacy Policy, please contact:

Bold Cleaning YYC Inc.
Email: info@boldcleaningyyc.ca
Phone: (403-879-7984)
Location: Calgary, Alberta